You have questions, we have answers
What is Wifitakeaway?
We are a 4G wifi hotspot rental provider that travelers can bring with them anywhere they go in Spain and Europe delivering fast, safe and reliable internet connectivity for up to 10 devices at the same time.
If I book it today can I have it the same day?
We have same day delivery in Barcelona for 10€. You can always pick it up for free at our offices in Barcelona. We also deliver anywhere in Europe in 48 hrs for 12€.
Can I top-up if I run out of data?
Certainly, just contact us at our 24/7 live chat and we'll add more data to your Wifi hotspot
Do you charge a deposit for the wifi hotspot rental?
We trust that you will return the hotspot on time and we'll assist you to do so. In the unlikely event that you don't return the device, we'll have to charge a
How much data will I get?
Daily plan: unlimited with 3GB at full 4G speed each day (after 3GB you can keep using your pocket wifi hotspot but with a reduced data rate). The counter resets every midnight.Weekly plan: 5 days with 6 GB per day (after 6GB you can keep using your pocket wifi hotspot but with a reduced data rate).Monthly plan: Unlimited data* that you can use in a calendar month.*Subject to European reasonable usage rules
In which countries does the wifi hotspot work?
Your Wifitakeaway pocket wifi hotspot works all throughout Europe (EU) except Andorra. Enjoy 4G coverage in: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK. If you’re visiting Switzerland, Turkey or the USA let us know in advance to give you the proper device.
How many devices can I connect at the same time to the wifi hotspot?
You can connect up to 10 devices at once. That is why your Wifitakeaway hotspot is perfect for families, groups as well as solo travelers using more than one device (smartphone, laptop, tablet, etc.).
How do I connect to the wifi hotspot?
Your Wifitakeaway hotspot works exactly the same as your regular Wifi network:
iPhone owners (iOS): you can scan the QR code with your iPhone camera and it will prompt you to connect automatically. Otherwise use the Device ID (network) and Password printed of the hotspot to connect like you do on any network.Android: if you have a QR reader, you can scan the QR code for easy access. Otherwise use the Device ID (network) and Password printed of the hotspot to connect like you do on any network.
If the Device ID or password is unreadable, you my find the username and password on the screen of the device by clicking the single button several times until the username and password appears on the screen.
How long does the battery last?
The battery lasts around 10 to 12 hours depending on the usage. We recommend you to turn off the pocket wifi hotspot when not in use and charge the device overnight. Leave it at least 6 hours to get a full charge.
Alternatively, you may leave the device plugged to the power socket while using it.
Is my connection secure with my Wifitakeaway pocket hotspot?
Yes, your connection to the pocket hotspot is fully encrypted. Enjoy your own private network.
What's the size and weight of my Wifitakeaway wifi hotspot?
The device measures 12.5 cm. x 7 cm. (4.92 in. x 2.75 in.) and weighs 190 grams (0.41 lbs.).
What is the range of the Wifitakeaway pocket hotspot?
The usable range is around 15 to 20 meters (50-65 feet) in diameter. This means you can freely move around.
When would be the best time to book my Wifitakeaway pocket hotspot: in advance or at the destination?
You can book anytime but due to high rental volume and limited stocks we suggest you book in advance. Booking in advance will also enable us to deliver you Wifitakeaway hotspot as soon as you want it, even to your home, so you can enjoy it from the beginning of your trip.
Where can I book my Wifitakeaway wifi hotspot?
You can book the device instantly here.
How can I pay for the wifi hotspot rental?
We use a secure server, we accept major credit cards (Visa, MasterCard, Maestro)
Is there a deposit?
Our mission is to bring you happiness and that you enjoy the freedom of being connected everywhere while saving money. Therefore, rest assured we will make all efforts in helping you deliver back the device to us in time so no charges will need to be applied.
There is no deposit for the device. However, in the unlikely event that you don’t return it or drop it off at the agreed location within 48 hours of the end of your rental, you will be charged with 150 Euros in replacement fees.
Where can I pickup my Wifitakeaway pocket hotspot?
You can choose to either pick it up at our main office in Ronda Sant Pere 52, 6th floor, 08010 Barcelona (very close to Urquinaona metro station) or you can have it delivered to a more convenient location.
Can you send the device to where we’ll be staying in Europe?
Yes, for just 10€ in Spain or 12€ to Europe we will have the device delivered to your Airbnb, hotel, or wherever you are staying! If you book us early enough we can arrange it so it can be delivered to your home or in another European destination.
Delivery times: same day delivery in Barcelona, 24 hours in Spain, 48 hours in Europe.
Can I pick up the device from your office?
Yes, our office is Ronda Sant Pere 52, 6th floor, 08010 Barcelona (very close to Urquinaona metro station). We have other three pick-up locations in Barcelona: Plaza España, Sagrada Familia and Urquinaona
What are your delivery fees and times?
Delivery fees: 10€ in Spain or 12€ in Europe.
What if I do not receive my Wifitakeaway hotspot on time?
We always work so you can have the device with you on the specified time, but sometimes things happen, although we always work together with our customers to prevent these situations. If you do not receive your device for reasons attributable to Wifitakeaway, we will refund the days that you did not enjoy the device.
Where and how can I return my Wifitakeaway wifi hotspot?
You can drop it off at our office in Ronda Sant Pere 52, 6th floor, 08010 Barcelona (very close to Urquinaona metro station). You can also have it delivered to us or we can send a delivery service to pick it up at a convenient place for you, in this case our delivery fees outlined before will apply.
Can I get my Wifitakeaway hotspot in one city and return it in another one?
Yes you can. With the help of our logistic operator we will help you with your needs and give you a competitive solution. In this case our delivery fees outlined before will apply.
Can I change my rental dates/delivery address/information?
Yes, you can change your rental dates or cancel all together, just send us an email to firstname.lastname@example.org, open a chat with us or give us a call at +34622947110. We’re here for you ;)
What is your cancellation Policy?
You can cancel 48 hours before the start date of your reservation and receive a full refund minus 2,5% transaction fees for your booking (that’s what the card platform charges us).
How do I get refunded?
If it applies, you will get refunded through the same card you used when purchasing on our platform at the end of your rental agreement period and once the device is returned in the same conditions that was given to you with its accessories (power cable, instructions and box).